Automatic Information Display: Elevating Customer Service with Screen Pops

Welcome to Screen Pop, where cutting-edge technology meets efficient communication. Our platform is expertly crafted to elevate customer service by instantly presenting pertinent information to agents upon call reception. No matter the size of your business, Screen Pop has you covered.

Screen Pop Features

Caller Information

Efficiently retrieve and showcase caller information, ensuring agents are equipped with a comprehensive understanding of the caller's background and requirements via Feature Rich Inbox.

Call History

View a log of previous Call Outcome Categorization for a comprehensive insight into the caller's history and requirements, empowering agents with a professional understanding of their needs.

Agent Notes

Record call notes for future reference and analysis, ensuring that agents possess a comprehensive understanding of the caller's history and requirements.

Call Tags

Assign key descriptors or labels to calls in order to facilitate categorization and analysis, guaranteeing that agents have a thorough comprehension of the caller's background and requirements.

Caller Recording Transcriptions

Accurately transcribe caller recordings to facilitate reference and analysis, enabling agents to gain a comprehensive understanding of the caller's history and requirements.

Live Tracking

Monitor incoming calls in real-time, enabling agents to gain a comprehensive grasp of each caller's background and requirements.

Integration Options

Effortlessly integrate Screen Pop with various software applications or platforms using Zapier, Direct Integrations, or our API. This enables you to leverage your current systems and workflows in a professional manner.

Why Choose Screen Pop?

Efficiency

Screen Pop enables agents to display pertinent information when receiving a call, ensuring a smooth and proficient experience for your audience.

Integration

Our platform is meticulously crafted to seamlessly integrate with your current systems and workflows, allowing you to utilize your existing contact data and communication channels with utmost efficiency.

Flexibility

Screen Pop is a versatile solution that can cater to the specialized requirements and objectives of any business, regardless of its size or scale.

Compliance

Our commitment to compliance is steadfast; our platform rigorously adheres to all relevant regulations.

Get Started with Screen Pop Today!

Experience seamless customer service by signing up for Screen Pop today. Our solution offers automatic information display to agents, providing them with the relevant information they need to serve customers with ease and professionalism.

Screen Pop FAQ

Haven’t found what you were looking for?
Our software's Screen Pop feature automatically displays pertinent information to agents when they answer a call, enhancing their ability to personalize interactions and provide effective customer service.
Screen Pop seamlessly integrates with CRM systems or databases to retrieve caller information based on the incoming phone number. Upon call answering, Screen Pop promptly displays this information in a pop-up window or sidebar within the agent's interface, delivering efficient access to caller details.
Screen Pop enables agents to access a range of valuable information about the caller, such as their name, contact details, previous interactions, purchase history, and any relevant notes or comments stored in the CRM system or database.
Utilizing Screen Pop offers numerous advantages, including:
Increased Efficiency: Agents can rapidly access caller information, minimizing the necessity to ask redundant questions and enabling swifter resolution of issues.
Customized Interactions: By addressing callers by name and tailoring conversations based on their history and preferences, agents enhance the customer experience.
Augmented Productivity: Screen Pop simplifies workflows by eliminating the necessity for manual data entry and decreasing handling time for each call.
Screen Pop is highly customizable to meet specific business needs, enabling organizations to tailor the information displayed, the screen pop-up layout, and integration with diverse CRM systems or databases professionally.